Credit Controller
Credit Controller
The Retreat Hotel
About The Job
In addition to their financial responsibilities, Credit Controllers must also be able to work effectively with other departments within the hotel, such as sales and marketing, operations, and reservations. They should be able to provide excellent customer service and maintain positive relationships with clients.
Periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential
customers, with the goal of optimizing the mix of company sales and bad debt losses.
Credit Controller
Specific Skills
- Min. 2 years in a similar position within a fast-paced reputable organization; hospitality Industry is an added value.
- Strong reporting, interpersonal, analytical, and coordination skills.
- Proficient in English, French is added value with MS Office (Excel / Word) and experience with PMS like Opera, Sun Financial, micros Symphony.
Responsibilities & Duties
- Manage relations with collection agencies.
- Manage relations with the sales department.
- Manage all account queries and disputes.
- Manage Accounts Receivable and ensure all debtors’ accounts are reconciled regularly.
- Daily review of Accounts Receivable ledger and monitor incoming payment.
- Responsible for Ageing of Debtors and maintaining the same under control.
- Responsible for compiling all group billing.
- Focus on minimizing the AR outstanding balance.
- Responsible for maintaining the debtor’s ledger with regular review of the aged accounts.
- Monitor the AR ledger on a daily basis, if any discrepancies found then corrective measures to be taken after co-ordinating with the PMS vendor.
- Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
- Review the AR Aging report on a daily basis.
- Review the Guest Ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.
- Administer credit processes and policies for other departments in the hotel.
- Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.
- Ensure the timely credit collections of all outstanding payments.
- Follow up on all overdue accounts and send to debt collectors, as required.
- Monitor any unallocated payments from customers and apply the same with future bills.
- Monitor credit limits of all outstanding accounts.
- Check and verify that all open Paymaster accounts were justified and should comply with company’s policy and procedure.
- Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure.
- Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.
- Respond and resolve customer queries.
- Reconcile all unpaid and short paid aged accounts.
- Scrutinising all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts and referring delinquent accounts to a collection agency.
- Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / timelines.
- Supervise Accounts Assistants regarding accurate and timely billing, processing of credit card inquiries and charge backs, processing of advance deposits and advance deposit refunds.
- Reviewing Credit/Accounts Receivable operation and recommending/implementing improvements.
- Provide the collection plan and monthly analysis
- Work with the Finance Manager to build effective working relationships with internal and external customers.
- Other special duties as and when assigned by the Finance Manager
Educational Requirements
- Bachelor’s degree in accounting, Finance, Economics.
Job Location
Rwanda
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw