Food And Beverage Manager
Food And Beverage Manager
The Retreat Hotel
About The Job
The Food & Beverage (F&B) Manager is responsible for overseeing the operations of the hotel's food and beverage outlets, including restaurants, bars, room service, banquets, and other F&B services. The
manager ensures that all guests receive a memorable dining experience, maintains high standards of
service, and maximizes revenue while adhering to budgetary constraints. The F&B Manager will
supervise the F&B team, train staff, and work closely with the kitchen and front-of-house operations to
deliver top-quality service in line with the hotel’s luxury standards.
Specific Skills
- Experience
- 5years in a managerial role within the Food & Beverage (F&B) or hospitality industry.
- Leadership and Team Management
- Strong ability to supervise, motivate, and develop high-performing teams.
- Operational Excellence
- Skilled in managing daily operations, maintaining high standards of cleanliness, and ensuring smooth coordination across departments.
- Budgeting and Financial Management
- Proficiency in preparing budgets, controlling costs, and analyzing financial performance.
- Customer Service Expertise
- Exceptional interpersonal skills to handle guest complaints, requests, and feedback effectively.
- Strategic Thinking and Planning
- Experience in developing promotional strategies, pricing plans, and operational improvement initiatives.
- Communication and Collaboration
- Ability to work closely with cross-functional teams like marketing, kitchen staff, and management to achieve common goals.
- Training and Development
- Expertise in conducting training sessions to enhance team skills and service standards.
- Attention to Detail
- Ensuring high-quality food, service, cleanliness, and adherence to health and safety regulations.
- Analytical Skills
- Capacity to analyze market trends, guest preferences, and competitor activities to maintain a competitive edge.
- Multitasking and Adaptability
- Ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities & Duties
- Ensure that all team members are trained, skilled, and aware of their responsibilities.
- Prepare and manage the F&B department’s budget, ensuring cost control and profitability.
- Coordinate with other departments to ensure smooth operation and high guest satisfaction.
- Supervise, lead, and motivate the F&B team, ensuring high levels of performance and morale.
- Ensure all F&B outlets meet and exceed guest expectations in terms of food quality, service, and presentation.
- Monitor and evaluate financial performance, identifying areas for improvement.
- Oversee the implementation of guest feedback systems and take necessary actions to enhance guest satisfaction.
- Develop pricing strategies and promotional offers to drive revenue growth.
- Handle guest complaints, special requests, and other concerns, ensuring swift resolution.
- Manage daily operations of all F&B outlets, including the restaurant, bar, room service, and catering.
- Maintain the highest standards of cleanliness, organization, and safety in all F&B areas.
- Oversee food and beverage inventories, ordering, and supply management to ensure that all outlets are well-stocked with high-quality items.
- Ensure adherence to health, safety, and sanitation standards as required by local authorities.
- Implement and monitor quality control procedures for food, beverages, and service.
- Work closely with the executive chef and kitchen team to ensure consistency in food preparation and presentation.
- Conduct regular training sessions for staff on F&B service standards, product knowledge, and customer service techniques.
- Foster a positive work environment that promotes team cohesion and personal growth.
- Prepare and manage rosters, ensuring adequate staffing levels at all times.
- Collaborate with the marketing team to develop and implement promotional campaigns, events, and special offers.
- Ensure proper signage, menu displays, and communication of promotions to guests.
- Maintain accurate records of F&B operations, including sales reports, inventory control, and staff performance.
- Regularly report to the Hotel Operations Manager/General Manager on operational progress, challenges, and achievements.
- Analyze market trends, competitor offerings, and guest preferences to stay ahead of the competition.
Educational Requirements
- Bachelor's Degree in Hospitality Management, Business Administration or Management or related fields
Job Location
Rwanda
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw