IT Coordinator

CFAO Mobility

Missions:

Ensure the daily operation of the organization’s information system in line with its
operational objectives.
Develop the organization’s information system in accordance with its development
projects, as well as those of the Division and the Group.
Implement the IT policy of the Group and the Division; ensure the site’s IT security.

Organisation:

Reporting Line: General Manager
Interfaces: All functions of the organization, Corporate IT Department, Mobility IT
Department, local service providers.

Minimum of 5 years, including at least 2 years as a project coordinator in a large structure or as a systems and network manager in a structure of similar size to the distributor in question.

General:

General knowledge in IT and Telecommunications (I&T).
Understanding of the architecture, functions, and applications constituting the organization’s information system and its links with other information systems.
Ability to assess and manage I&T risks.
Ability to manage an IT system evolution project.
Ability to manage a team.

Technical:

ERP: Experience in local ERP administration (user and profile management, local parameter management, print and interface management).
Network: Ability to implement, administer, and secure a local network infrastructure (switches, routers).
Security: Ability to implement and administer security equipment such as firewalls.
Servers: Ability to administer and operate a Windows platform (account, group, access, AD management) and implement security policies in such an environment.
Workstations: Mastery of administration and updating principles for Windows workstations.

Behavioral:

IT Operations:

Supervise and operate the organization’s IT equipment and solutions.
Administer servers, the local network, and workstations.
Administer the telecom network.
Administer user accounts (AD accounts, O365 accounts).
Manage and renew the fleet of workstations and printers; provide IT consumables to users.
Acquire/renew licenses necessary for the operation of workstations.
Manage the organization’s IT operating budget.

User Support:

Handle user intervention or assistance requests as first-level support.
Interface with the Mobility/Corporate IT Department for any support and/or maintenance requests on applications provided by the Mobility/Corporate Division that exceed local competence.
Interface with the Corporate IT Department for any support and/or maintenance requests on equipment provided by the Corporate IT Department that exceed local competence.

Evolution of the Organization’s IT System and Resources:

Propose improvements to the performance of the organization’s information system and IT resources.
Define (objectives, budget, schedule) and implement local projects.
Contribute to Group projects.
Precisely select various stakeholders and subcontractors.

Implementation of the Group’s IT and Cybersecurity Policy:

Implement technical/application directives from the Corporate IT Department and the Mobility IT Department.
Apply the Group’s cybersecurity policy and implement the cybersecurity solutions recommended by the Group.

Implementation of the Manufacturer’s IT and Cybersecurity Policy:

Implement technical/application directives from the Corporate IT Department and the Mobility IT Department.
Interface with the OEM IT Department for any support and/or maintenance requests on equipment provided by the OEM that exceed local competence.
Manage and renew the workshop diagnostic machines, updating software in a timely manner.

Kigali

All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw