Lodge Manager
Lodge Manager
Singita Lodge
About The Job
The main purpose of the Lodge Manager is to manage the lodge and its team and create a memorable guest experience, in line with Singita Standard of Excellence and SOPs.
Lodge Manager
Specific Skills
- A minimum of 6 years of work experience- including management in well-recognized five-star hotel or world-class lodge.
- High standards of service excellence and a passion for the industry
- Experience in Restaurant management and controls.
- Exceptional Food and Beverage knowledge of its preparation and terminology.
- Awareness of dietaries and allergies.
- Financial management ability
- Exceptional English and a second language would be preferable
- Good computer literacy.
- Excellent management ability and communication skills
- A clear understanding of basic labour law and disciplinary procedures.
- A developemental approach to staff.
- Understanding of housekeeping and maintenance procedures.
- An awareness of developments withing the food and lodge industries, as well as international trends in hospitality.
- Reporting Skills.
- A hardworking, cooperative manner.
- Attention to detail.
- Assertiveness, patience, and good organizational skills.
- Valid Driver's license.
- Rwandan Citizen or a holder of a valid work permit
Responsibilities & Duties
- Reports to the General Manager
- Oversees with large emphasis on restaurant and Service-related aspect of the operation
- Ensure ultimate guest relations in the lodge and that the "at home" personal attention levels are maintained.
- Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff in line with the Singita Standard of Excellence.
- Support and active participation in effective human resources (Inclusive of recruitment, inductions, onboarding, and performance management)
- Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits.
- Effective financial management through the administration of orders and stock control.
- Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
- Effective daily administration of the concierge and reception duties
- Ensuring the quality and care of equipment and products
- Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
- Active participation in training and development of service teams.
- Contribute towards the sustainability operations of the lodge, operating withing lodge environmental parameters and constantly looking for ways to further 'green' lodge operations.
- Active participation in and effective communication and support of Singita's conservation message and purpose.
- All roles at Singita may be required to perform other tasks as reasonably by the business and/or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling of staff.
Educational Requirements
- Bachelor's degree in Business Management
Job Location
Rwanda
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw