Service Manager
Service Manager
HC Solutions Ltd
About The Job
Our client is a leading automotive service center committed to providing exceptional customer service and highquality repairs. We pride ourselves on our knowledgeable staff, state-ofthe-art facilities, and dedication to exceeding customer expectations.
We are seeking a dynamic and experienced Service Manager to lead our service department. The Service Manager will be responsible for overseeing all aspects of the services operation, including staff management, customer satisfaction, EOM management and profitability. The ideal candidate will have strong leadership skills, extensive automotive service experience, and a passion for delivering excellence.
Specific Skills
- Minimum of 10 years of experience in automotive service management
- Proven trach record of leadership and success in a fast-paced service environment
- Strong understanding of automotive systems, repairs, and maintenance procedures
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- Demonstrated ability to drive sales and profitability while maintaining high levels of customer satisfaction
- Proficiency with computer software and automotive service management systems
- Knowledge of regulatory requirements and safety standards in the automotive industry
- English is a must, French and other local languages a plus
Responsibilities & Duties
- Lead and manage the service departments to achieve operational excellence and exceed performance targets
- Hire, train, and develop service advisors, technicians, and support staff
- Establish and maintain high standards of customer services and satisfaction
- Monitor and analyze key performance metrics, such as service revenue, profitability, warranty and call back campaign, and customer retention
- Develop and implement strategies to drive service department growth and profitability
- Ensure efficient workflow and timely completion of repairs and maintenance services
- Ensure efficient collaboration with the OEM in terms of reporting, claim management, call back campaigns, parts purchasing
- Foster a positive and collaborative work environment, promoting teamwork and accountability.
- Handle escalated customer inquiries and complaints with professionalism and empathy
- Stay updated on industry trends and advancements, and implement best practices to improve service operations
- Ensure compliance with safety regulations and company policies
- Reporting to the Technical Director.
- Position can progress to Technical Director in the next 5 years
Educational Requirements
- Bachelor’s degree, E.V., or related field preferred
Job Location
Kigali
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw