Waiter & Waitress/Banakeli
Waiter & Waitress/Banakeli
Singita Lodge
About The Job
The Waiter & Waitress/Banakeli will be responsible for welcoming guests, taking orders, serving food and drinks, and ensuring a pleasant dining experience. Maintains cleanliness, follows service standards, and provides excellent customer care at all times.
Specific Skills
- Previous experience in guest service.
- Excellent waitering and hosting skills.
- Food and Beverage knowledge of its preparation and terminology.
- Understanding of dietaries.
- High standards of service excellence and a passion for the industry.
- Excellent presentation and people skills.
- The ability to work as an individual and as a team.
- The ability to communicate with guests of all races and languages.
- An understanding of the etiquette involved in hosting guests of different cultures.
- Exceptional English reading, writing, and speaking ability.
- Passion in terms of Service Excellence and be willing to grow in this area.
- Resilience and flexibility.
- Visible presence with guests by hosting and interacting.
- Rwandan citizen or a holder of a valid work permit.
Responsibilities & Duties
The main role of the Banakeli is to host and serve guests in line with the Singita Standards of Excellence and SOPs.
- Reports to the Head Banakeli, Anchors, Lodge Manager and Assistant Lodge Manager.
- Ensure ultimate guest relations in the lodge and that the "at home" personal attention levels are maintained.
- Carrying out assigned tasks effectively and efficiently.
- Ensuring that the guest and service areas of the lodge are always kept clean and tidy.
- Work according to agreed rosters and work hours and complete required tasks.
- Correct use and maintenance of equipment. Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
- Achieving service excellence through Teamwork.
- Active participation in and effective communication and support of Singita's conservation message and purpose; as well as constantly looking for ways to further 'green' lodge operations.
Educational Requirements
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A minimum of High School Certificate (A’Level) in Hospitality, Tourism, or related field.
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Additional training in Food & Beverage Service or Hotel Management is an added advantage.
Job Location
Rwanda
Apply To
To apply email your CV to recruitment@hcsolutions.rw/ svnpcareers@singita.com or visit: www.singita.com/about/careers