B&G Administrator & Relief Anchor
B&G Administrator & Relief Anchor
Singita Lodge
About The Job
The main purpose of the B&G Administrator/Relief Anchor is to provide a personalised, professional concierge and reception service, fully responsible and accountable (60%) as well as Relief Anchor/Guest Relations (40%) in line with the Singita Standards of Excellence and SOPs.
Specific Skills
- A minimum of 4 years’ work experience ---ideally 2 years as a trainee and in a well-recognized five-star hotel or world-class lodge.
- High standards of service excellence and a passion for the industry.
- Exceptional Food and Beverage knowledge of its preparation and terminology.
- Awareness of dietaries and allergies.
- Financial management ability.
- Exceptional English and a second language would be preferable.
- Computer literacy.
- Excellent management ability and communication skills.
- A developmental approach to staff.
- Understanding of housekeeping and maintenance procedures.
- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
- A hardworking, cooperative manner
- Attention to detail.
- Assertiveness, patience, and good organizational skills.
- Valid Driving License.
- Rwanda nationality.
Responsibilities & Duties
- Store Presentation & Maintenance:
- Ensure proper lighting and required background music in B&G.
- Wipe, dust, and polish all stock inside the store.
- Ensure the store is neatly displayed and aligned according to guidelines.
- Ensure all clothes are neatly folded and steamed.
- Ensure the desk and décor are tidy, with everything packed away before guests arrive.
- Stock Management & Administration:
- Check and replenish stock in the store.
- Ensure all stock has neat and clear price tags.
- Import supplier invoices, print price tags and label all stock clearly and neatly with the correct size swing tag.
- Print RT01 & RT02 daily and verify that stock was correctly posted according to sales and sticker records.
- Process GRS supplier invoices with the correct codes.
- Conduct monthly stock takes, post all sales, check variances and send final report to Finance.
- Count all stock at month -end or as needed and address variances promptly.
- Record all breakages or shortages and inform the Manager.
- Customer Engagement & Sales:
- Maintain good stock knowledge to assist with guest inquiries and sales.
- For convenience, offer to send guests’ purchases to their rooms correctly labelled stating the guest’s surname and room number.
- Process all guest purchases accurately on a tax invoice, ensuring the correct codes are used.
- Neatly wrap all guest purchases, considering gift - wrapping preferences and appropriate packaging (e.g., jewellery in a box or bag).
- Communication & Additional Responsibilities:
- Communicate effectively with departmental teams to ensure guest needs are met and operations run smoothly.
- Take on all Anchor /Guest Relations responsibilities when required, including daily administration of concierge and reception duties.
- Active participation in and effective communication and support of Singita's conservation message and purpose.
- All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling staff.
Job Location
Rwanda
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw, clearly indicating the job title they are applying for in the subject line of the email