Operational Excellence Coordinator
Operational Excellence Coordinator
Tractafric CAT
About The Job
The Operational Excellence Coordinator leads and supports performance and continuous improvement initiatives across the company.
They structure, monitor, and animate cross-functional projects involving various departments (sales, aftersales, logistics, finance, HR, etc.), with the goal of improving operational efficiency, service quality, and overall profitability.
Specific Skills
Experience:
- 3–5 years of experience in a similar position (PMO, operational excellence, continuous improvement, operational performance management).
- Experience in an industrial, logistics, or technical service environment is an advantage.
- Strong project management skills and familiarity with tools such as MS Project, Planner, Excel, or Power BI.
- Solid understanding of business and operational processes.
- Ability to structure, formalize, and follow up on complex action plans.
- Knowledge of Lean or Six Sigma methodologies is a plus.
- Strong analytical and synthesis skills.
- Excellent written and verbal communication.
- High level of organization, rigor, and attention to detail.
- Team spirit and cross-functional leadership.
- Proactivity and result orientation.
- On-time delivery and completion rate of projects.
- Progress rate of strategic action plans.
- Measurable improvement of operational KPIs.
- Quality, clarity, and consistency of reporting tools.
- Engagement and participation of teams in improvement initiatives.
Responsibilities & Duties
- Performance management & PMO
- Define, plan, and monitor improvement and transformation projects (Lean, digitalization, process simplification, etc.).
- Establish and track key performance indicators (KPIs) for each department.
- Ensure consistency and progress of action plans defined by management and performance reviews.
- Prepare project dashboards, progress reports, and executive summaries for management meetings.
- Identify bottlenecks and propose practical, data-driven solutions.
- Continuous improvement & process quality
- Map, document, and optimize internal processes to enhance efficiency and reliability.
- Formalize and standardize operating procedures in collaboration with department heads.
- Promote a culture of continuous improvement throughout the organization (5S, PDCA, Kaizen, etc.).
- Communication & coordination
- Ensure smooth information flow between departments and management.
- Lead project review meetings and cross-functional coordination sessions.
- Prepare internal communication materials (project updates, results, best practices).
- Support managers in implementing new processes and work methods.
Educational Requirements
- Bachelor’s or Master’s degree in Management, Engineering, Project Management, or equivalent.
Job Location
Kigali
Apply To
All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw, clearly indicating the job title they are applying for in the subject line of the email