Banakeli/Waiter

Singita Lodge

The main role of the banekeli is to host and serve guests in line with the Singita Standards of Excellence and SOPs.

Previous experience in guest service.
Excellent waitering and hosting skills.
Food and Beverage knowledge of its preparation and terminology.
Understanding of dietaries.
High standards of services excellence and a passion for the industry.
Excellent presentation and people skills.
The ability to work as an individual and as a team.
The ability to communicate with guests of all races and languages.
And understanding of the etiquette involved in hosting guests of different cultures.
Exceptional English reading, writing, and speaking ability.
Passion in terms of Services Excellence and be willing to grow in this area.
Resilience and flexibility.
Visibility presence with guests by hosting and interacting.
Rwandan citizen or a holder of a valid work permit

Reports to the Head Banekeli, Anchors, Lodge Manager and Assistant Lodge Manager.
Ensure ultimate guest relations in the lodge and that the "at home" Personal attention levels are maintained.
Carrying out assigned tasks effectively and efficiently.
Ensuring that the guest and service areas of the lodge are always kept clean and tidy.
Work accordingly to agreed rosters and work hours and complete required tasks.
Correct use and maintenance of equipment.
Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
Achieving service excellence through Teamwork.
Active participation in and effective communication and support of Singita's conservation message and purpose; as well as constantly looking for ways to further 'green' lodge operations.
All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and /or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling of staff.

All interested applicants should submit their detailed Curriculum Vitae at recruitment@hcsolutions.rw