RECEPTIONIST AND OFFICE ASSISTANT
RECEPTIONIST AND OFFICE ASSISTANT
AFR
About The Job
The Receptionist & Office Assistant ensures that Access to Finance Rwanda (AFR)provides a conducive and well-organised work environment where staff can focus on achieving strategic goals. The role maintains seamless front-office operations, coordinates administrative logistics, and supports People & Culture processes that underpin day-to-day efficiency and service quality.
Reporting to the Head of People & Culture, the position manages core support systems—reception, facilities, transport, and petty cash—that keep AFR running smoothly. By enabling reliable, responsive services, the role contributes directly to staff productivity, excellent visitor experience, and AFR’s reputation for operational excellence.
Specific Skills
Essential
- 1–3 years’ progressive experience in Office and/or HR Administration.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and general office information systems
- Knowledge of office and facilities management procedures, including coordination of maintenance, utilities, and security services
- Familiarity with procurement and inventory control systems; ability to manage stock records and vendor documentation accurately
- Understanding of HR administration processes, including maintenance of staff records, recruitment logistics, and leave tracking
- Basic financial administration skills, including petty-cash management, reconciliations, and preparation of supporting documentation for audit
- Knowledge of health, safety, and environmental standards relevant to office and transport operations
- Ability to coordinate meetings, workshops, and events with attention to logistical detail, budget control, and compliance with organisational procedures
- Having a strong sense of engagement that leads to self-starting, taking initiative and acting decisively.
- Generates value-adding innovation through continuous improvement, idea generation and creativity.
- Think clearly and intentionally, analyzing information objectively, understanding issues, solving problems, and forming expert opinion.
- Initiates and maintains positive relationships with others; discerning and appreciating the values, concerns, or feelings of others.
- Deliberately adjusts behavior to address the feelings, needs or concerns of others; communicates clearly, confidently, and appropriately to influence others.
- Possesses the personal resourcefulness to deal with difficult situations, adapt to change, and facilitate the development of self and others.
Responsibilities & Duties
- Front Office & Reception Services
- Deliver an efficient, welcoming, and professional front-desk and communication service that projects AFR’s brand values and ensures a positive experience for all staff and visitors.
- Procurement & Office Supplies
- Manage supplies and vendor coordination in collaboration with the Procurement function to ensure timely, value-for-money provision of quality goods and services that support operational continuity.
- Events & Logistical Coordination
- Organise and execute logistical arrangements for meetings, workshops, and events so that activities run smoothly and reflect AFR’s standards of professionalism and service.
- Facilities & Transport Management
- Oversee facilities, equipment and transport operations, including generator maintenance and driver supervision, to guarantee a safe, functional, and well-maintained working environment
- HR Administrative Support
- Provide accurate and confidential administrative support to People & Culture functions, ensuring that HR Records, recruitment logistics, and learning activities are delivered efficiently and in compliance with policy
- Petty Cast & Financial Administration
- Administer the office petty-cash float with accuracy and accountability, ensuring funds are available for approveed expenses and financial records remain transparent and audit-ready.
- Perform other related duties as assigned by the line manager.
Educational Requirements
- Minimum: Bachelor’s degree in business administration, office management, human resources, public administration or related field
- Desirable: Additional certification in customer care, front desk management, office administration, or HR support
Job Location
Rwanda
Apply To
- All interested qualified applicants should submit their applications at recruitment@hcsolutions.rw not later than January 16, 2026, 5pm.
- The application should contain a Resume with an e-mail address, daytime telephone contact, qualifications, achievements, experience, and names & addresses of three professional referees, together with a cover letter (maximum 2 pages) summarizing why you consider yourself particularly well suited for the position. Do not attach any other documents at this point. All applications will be selected on merit and only short-listed candidates will be invited for interviews.
- Key Notes:
- This position is open to Rwandan national candidates only.
- Interested & qualified female candidates are encouraged to apply.